FAQ’s

The part number of a lamp is usually engraved on the anode (electrode) of the lamp. Please click here to see an image showing where the part number is usually located.

There is very little visual difference between a laser lamp and an IPL lamp. First Light will design the lamp, including cathode type, gas type, gas pressure, quartz type and finishing style to exactly suit the application.

Our MOQ for non stock lamps is 5pcs.

The lamps that we produce are competitively priced and provide the performance and lifetime equal to that of the OEM lamp. We don’t pretend to compete on price with Chinese manufactured lamps as we feel that our UK manufactured lamps are of far superior quality to those lamps produced in China.

The performance of the lamp is often very closely linked to the the overall health of the system. If the system is well maintained then there should be no reason to see a difference in performance from your current vendors lamp! In some cases using our lamps result in better lifetimes or overall performance.

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This will depend on the quantity of lamps you wish to order, and also the type of lamp ordered. Please contact the First Light Sales team to discuss pricing.

Currently we do not accept payment by credit card/Paypal, however we are looking to introduce this method of payment in the near future. Direct bank transfer is currently the only method of payment we accept.

Sorry, this is not possible as we have to follow the regulations associated with the export of goods.

The due date is the expected date that we expect to ship the lamps. Our aim is to always ship goods by the expected due date. The due date is always confirmed on your order acknowledgement.

Rather than increase an existing order, we would prefer it for customers to place a new separate order for any new requirements that you may have.

Yes, shipping/billing addresses can be changed, although our preference would be to bill/ship to one single address in order to avoid unnecessary mistakes being made.

Generally, our lamps have a warranty of 12 months from the date of shipping against manufacturing defects. Some lamps carry lifetime warranties to match OEM guarantees. Please contact us for more information.

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First Light Lamps have a dedicated Quality Assurance team who are always on hand to resolve any issues you may be experiencing with our products. As well as the Q.A. team, our knowledgeable Sales team can also be contacted to help resolve any immediate concerns you may have and are always happy to advise on any issues relating to our products.

We take the performance of our lamps very seriously. Lamp failure, although a rare occurance, could be due to a manufacturing fault, a system fault, handling fault or an operational fault. It is important to provide as much information as possible when reporting a fault to enable us to determine the root cause of the problem.

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